Institute of Fundraising launches monitoring tool for telephone fundraisersInstitute of Fundraising launches monitoring tool for telephone fundraisersInstitute of Fundraising launches monitoring tool for telephone fundraisersInstitute of Fundraising launches monitoring tool for telephone fundraisers
  • About us
  • Membership
  • EFA Certification
  • Fundraising Europe
  • News
  • Events
  • Resources
  • About us
  • Membership
  • EFA Certification
  • Fundraising Europe
  • News
  • Events
  • Resources
Skillshare Delegates
Highlights from EFA Skillshare 2016
December 8, 2017
GDPR
Less than half of all UK charities have heard of GDPR
February 7, 2018

Institute of Fundraising launches monitoring tool for telephone fundraisers

February 7, 2018
Categories
  • News
  • United Kingdom
Tags
  • Telephone fundraising
  • Tools
phone call

The Institute of Fundraising (IoF), has launched an online training tool to help standardise telephone fundraising monitoring practices.

The new ‘call levelling’ tool aims to improve consistency in call monitoring across the sector and to strengthen compliance with best practice. It is freely available to IoF members who are encouraged to use the new system to help train their monitoring staff and develop their approach.

Enabling organisations to review their monitoring practices, staff members can log in and listen in on calls based on genuine conversations, which have been pre-recorded, adapted to fit a fictitious charity and anonymised. Users are then asked to assess the call by answering a series of questions, learning how to apply consistent levels of objectivity to call listening.

Tamsin Mitchell, compliance manager at the Institute of Fundraising, said:

“This is a flexible tool which is aimed at supporting our members and providing confidence that monitoring of calls is taken seriously, requiring considerable knowledge and skill. Telephone fundraising really is a great way to reach out to supporters and our members are keen to maintain and improve on the already high standards achieved. The Institute of Fundraising is keen to support its members in this aim.”

Stephen Service, policy manager at the Fundraising Regulator, said: 

“Call monitoring is an important safeguard for charities and telephone agencies to ensure their staff comply with the Code of Fundraising Practice. We welcome the IoF’s new tool as a way for these organisations to apply appropriate monitoring levels within their fundraising.” 

The tool can be found on the IoF website.

 

Share

Related posts

January 13, 2021

Governments have failed to support or recognise role of nonprofits during pandemic, CAF report shows


Read more
Barcelona
January 13, 2021

Donations remain steady in Spain despite coronavirus


Read more
January 13, 2021

Charity sector innovation boom set to last beyond pandemic


Read more

Registered Office

James Wattstraat 100
NL-1097 DM Amsterdam
Netherlands

EFA is registered at the Netherlands Chamber of Commerce
Reg. No. 34212817

Contact

Executive Officer, Denise Dawes
denise.dawes@efa-net.eu

Media enquiries:
news@efa-net.eu

Follow us

Twitter
Facebook
LinkedIn

Search

© 2021 EFA | European Fundraising Association. All Rights Reserved. Privacy Policy