Josh Leigh: Banned and blocked? How charities can win in the new digital landscape

Meta sent shockwaves around the nonprofit sector last year when it announced its ban on social issue ads, and Google has also introduced restrictions. However, despite the changes, digital still presents major opportunities for fundraising. Josh Leigh, co-founder of digital fundraising agency Hynt, explains how to evolve your strategy to win new supporters and keep raising money. 

The digital landscape for charities has shifted from a static, ad hoc reflection of their offline marketing (Facebook ads based on your direct mail pack, anyone?), to a complicated, highly regulated environment defined by privacy walls and platform restrictions that leave us wondering where to go next.

Between 2020 and 2025, Meta and Google introduced sweeping changes that have torn up our traditional fundraising playbooks. Yet despite these hurdles, digital fundraising continues to be a huge opportunity for charities to win new supporters and raise more money, as long as we’re willing to evolve our strategies.

The new reality: platform restrictions on ‘social issues’

For years, charities advertising on digital channels relied on granular audience targeting to find new supporters. But despite the huge alarm bells around political ad bans in October 2025, Meta actually began removing thousands of audience targeting options related to health, religion, sexuality and more as far back as 2020.

This was followed by Apple’s 2021 iOS 14 update, which effectively blinded advertisers from using behaviour by allowing consumers to ‘Ask App Not To Track’.

From 2025, the restrictions have deepened significantly. Meta introduced further data-sharing limitations on any advertiser promoting “Medical Conditions” and “Religious Beliefs”, among many other areas that charities work hard to support.

Then, in October 2025, a major regulatory change led Meta and Google to ban and block what they define as ‘social issues’ advertising across the EU. This has left charities scrambling to find new ways to communicate about their life-changing work online and, crucially, to continue to find supporters in this new digital landscape.

The 2-step solution: mastering the middle of the funnel

All of these changes have meant that charity comms and advertising are getting less and less effective at the top of the funnel (awareness) and the bottom (direct conversion). The top of the funnel often suffers from high competition and a broad reach that doesn’t convert, while the bottom of the funnel is plagued by the rising cost per acquisition (CPA) caused by Meta’s never-ending changes. Charities must now master the “middle”.

In the middle, our goal is to grow our first-party data. By building a list of active, engaged supporter email addresses, which the organisation owns, charities can bring their supporters’ experience back under their control. You control the message. You own the relationship.

We call it the Mobilisation Model:

• Attract supporters in the middle of the funnel, using lead generation campaigns to reach and engage supporters at scale.
• Drive action by making it easy to give and give again, while sharing their voice and being an active member of your community.
• Grow your impact by maintaining contact: send more emails, more often, to drive long-term financial support.

By focusing on list growth, charities can acquire just as many donors, at competitive CPAs, but with the added benefit of thousands of contacts on their charity’s file who have raised their hand and said they’re ready to help create change.

Optimising your storytelling for digital

In the new digital landscape, the quality of your storytelling and your content becomes the primary driver of your success. When it comes to telling stories, many charities focus heavily on the “What”: the specific work they do. To cut through in digital, charities must optimise their storytelling to focus on the “Why”: the fundamental reason your organisation exists. This part of your story is often forgotten.

Authenticity is another big part of this storytelling shift. High-production, polished ads are often outperformed by authentic stories and raw images. Content needs to feel truly ‘social’, or audiences will ignore it.

Just like any other fundraising, tangibility plays a crucial role in conversion. The best performing campaigns will connect the dots between the urgent need, the impactful solution, and the simple, clear action that the supporter can take.

Innovation with more meaningful engagement: leads

To grow your file of first-party data, leading charities are moving beyond the “Donate” button and towards meaningful, engaging lead magnets that connect your audience to the causes they care about.

• It can be as simple as a hand-raiser: a values-led proposition that invites potential supporters to join your mission and make a change.
• Digital guides can help educate, inform or empower your supporter to bring your work to life in their day-to-day, like safe protest guides, sustainable living guides and more.
• Quizzes and games challenge your supporters to become closer to the reality of the work your organisation does on the front line.
• Charities are increasingly looking to spark conversations with their supporters through WhatsApp and chatbots, creating immersive, fictionalised experiences that bring their work to life.

So, what does ‘good’ look like?

By shifting to the Mobilisation Model, charities can move away from the volatility of acquiring ‘cold’ donors in a digital landscape that is constantly changing, and towards a more predictable part of the funnel.

Typical lead generation might see an average cost per lead (CPL) of £1-£4. Combine this with automated email journeys, and these leads can convert to donors at a rate of 0.5-1.25%, bringing in cash donors while filling the funnel with qualified leads.

While the initial media spend might result in a return on ad spend (ROAS) of roughly 0.30-0.50, the long-term value is found in digital donor retention. By sending more emails, more often, charities can maximise the lifetime value of these digital donors, and prospect the file of new supporters to give them more and more ways to be an active part of your mission.

So while Meta and Google continue to ban and block charities from the traditional digital pathways to finding new donors, they have not closed the door on digital fundraising just yet. Success in 2026 and beyond requires charities to stop renting their audiences from big tech, and to start owning their relationships through first-party data and meaningful, active engagement.

Josh Leigh

About Josh Leigh

With more than 15 years of experience in digital and offline fundraising, campaigning and activism, Josh Leigh has helped NGOs raise millions in financial support and connect countless people with the causes they care about. Josh co-founded Hynt, a digital fundraising agency that empowers charities and purpose-led brands across Europe. Hynt offers a unique blend of expert training and campaign support, equipping clients with the knowledge and tools to navigate the digital landscape and achieve their fundraising goals.

Main feature image by Mariia Shalabaieva on Unsplash